Before
- Each showroom's phone and chat number is answered between walk-in customers; "price batao" waits for a call back.
- "Mera order kab aayega?" means someone phones the factory, and the customer often learns about a delay on the promised day.
- Repair requests after delivery sit in chats with no ticket, no warranty check and no carpenter slot.
After
- Messages from all showrooms land in one queue, read in Hindi, English or Hinglish and tagged: custom quote, order status, repair.
- Quotes get a rate-card range and real lead time (with the factory's current backlog); status questions are checked against the factory forecast.
- A late-delivery watchlist drafts an honest update before the customer has to ask. Staff approve everything; nothing is sent on its own.
Message queue
Sample messages from five showroom numbers, demo time Mon 16 Nov, 11:00 AM.Paste a new message
Price ranges come from the rate card; a firm quote follows once size and finish are confirmed.
Late-delivery watchlist
Open orders where the factory forecast is past the promised date, ranked by value and how soon the date is, with an update drafted.How the desk works
- Collect. Messages from each showroom's number come into one queue. In a pilot this connects to the chat accounts and order sheet you already use, only after you agree to it in writing; customers keep the same numbers.
- Read. Item (sofa, bed, dining set, wardrobe, TV unit), seats or feet, wood and fabric, order number, repair words (toot gaya, loose, crack). This demo uses a deterministic parser; a production build adds a language model held to your rate card, with this parser kept as a test check.
- Check. Rate card and the factory's current lead time for quotes; promised date vs factory forecast for status; delivery date and warranty for repairs.
- Draft. Replies and delay updates are drafted for staff to edit and approve; late orders need a manager's OK.